How do I submit a replacement order?

There's two ways to submit a replacement order:

  • Placing the order through the online gallery as the customer
  • Placing the order in the Subject tab using the POS system in Blueprint*
    *Smart Workflow feature

You'll need to create a 100% off order discount code to "zero out" the total at checkout using either method. We recommend creating a code reserved for internal testing within the Studio.

Be sure to temporarily remove any minimum order amount limits you might have set in your job's shopping cart template!

Before you begin,

do you need to replace the order because it was the incorrect item?

Consider making any necessary changes to your Price Sheet before you begin 🤔

Submitting a replacement order using the online gallery:

After accessing the subject's online gallery, add the necessary items to the customer's cart and use your internal discount code to proceed with checkout:

Submitting a replacement order using POS*:

After selecting the subject inside the job, use the toggle at the top to switch from Info to Orders. In the Orders view, click on either Add Pre Order or Add Full Order and begin adding items to your cart:

Apply your internal discount code and sync to "save" the order:

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