Table of Contents


How do I resend digital downloads to customers?

Select the Order from the Orders tab and click Resend Download:

You can also resend the order from within a Job's Orders tab:

This tool resends the digital download to the email address captured in the order.

Need the actual link? Chat us the order number and we can easily provide it.


How long does it take for the client to receive the files?

Customers typically receive the download link via email instantly after purchase - but we recommend advertising a possible wait time if purchased with image options (like retouching, blemish removal, etc.). The link is valid for 60 days after purchase.

Below is an example of what the email looks like:

After clicking the Download Images Now button in the email, the customer's browser will download the compressed .ZIP folder.

NOTE: iOS devices currently DO NOT support downloading this folder type without a third-party app like WinZip.


What if the customer didn't receive their order?

Unfortunately, there can be many reasons why a customer didn't receive their email, such as (but not limited to):

  • The customer entered an incorrect email address at checkout

  • The customer's email address is protected by an aggressive third-party spam filter

  • The order has been held and not released (due to Order Fulfillment Settings)

  • The order is waiting on image services (eg. retouching) before being released

  • Customer didn't download the images in time (link expired)

Resending the digital file should resolve the issue, but don't hesitate to start a chat with us and provide the order number for help!


Customers complaining the images are too small/poor quality?

Some people can believe file size and image size to mean the same thing - even when they have no direct correlation with each other.

We remove tons of useless metadata (read: junk) to keep the overall file sizes tiny for many benefits, but the key thing to remember is that Image File Size does not correlate to Image Dimension Size

The digital files we send still maintain their source image pixel dimensions (unless explicitly ordered otherwise). You can learn more about this topic from this well-written article:

The customer can view the file properties (inspect on Mac) to confirm file image sizes.


Can I offer image services (retouching) with digital downloads?

The delivery will automatically be held until the image service is completed by the studio or lab if ordered. Customers receive the serviced image(s) to download.

❗Customers cannot purchase Image Options with All Image Digital Downloads

You can learn more about setting up image services here: http://iqplsupport.com/en/articles/4088189-how-do-i-offer-self-fulfilled-image-services


Can I offer multiple images with one image download product?

You can edit a single image download product to cover a variety of sale scenarios. Under Number of Images, you can choose between:

Number of Images (Click to View)

Additional Information

Single Image

This is the default behavior for every image download added.

Multiple Images

Recommended to keep both minimum and maximum values the same.

All Images

Sends every image in the gallery to the customer**

Customers cannot purchase image services with this configuration.

**Green screen orders fulfilled with first background in price sheet


Can I offer different image sizes as digital downloads?

There are 5 resolution options to choose from:

  • 200px

  • 400px

  • 800px

  • 1600px

  • Highest Resolution - (up to 6000px on the image's longest side)

The digital download product will automatically downscale the images to match the ordered resolution (if applicable).


Can I prevent group/team images used for digital downloads?

You can set an image type to be used for any print or image download product. Under ALLOWED IMAGE TYPES, you can choose between:

Allowed Image Types (Click to View)

Additional Information

Any Image

This is the default behavior for every product added.

Group Image Only

Only allows images assigned to the group the subject is a member of.

Individual Image Only

Only allows images assigned to the subject.

This can only be enforced on subject-based jobs❗


Can I add a copyright release with my digital download orders?

Absolutely 🙂

Send the ImageQuix Product Support Team a PDF copy of your copyright release and we'll update your account to include the file with every image download purchase.


How much does the ImageQuix digital download service cost?

Premium memberships are charged $1 per order that has an IQ digital product.

Standard memberships are charged $1 per image at a cap of $10 per order. Take a look at this pricing applied in some different examples:

  • The client orders a digital download of all 30 images in their gallery.

    • The delivery service fee charged is $10.

  • The client orders a digital download for a range of 1 to 5 images in their gallery.

    • The maximum delivery service fee that can be charged is $5.

    • The minimum delivery service fee that can be charged is $1.

  • The client orders a digital download of a single image from their gallery.

    • The delivery service fee charged is $1.

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