Table of Contents 👨‍🏫

Why are the highest-resolution digital downloads such small files?

During the delivery process, we strip out a lot of useless metadata (read: junk) that bloats the size of your digital images. This helps us to ensure we can send as many images as needed for any order.

But the reality is that Image File Size does not correlate to Image Dimension Size

The file sent still maintains the source image pixel dimensions - with no issues for printing present. You can learn more about this topic and the up-hill education challenge from this well-written article:

Can I offer image services like retouching on digital downloads?

You bet! Simply add the image options to your price sheet.

The delivery service will automatically hold the order until the image service is completed by the studio or lab if ordered.

Customers will be emailed the latest version of the image to download.

Can I offer multiple images with one digital download product?

Absolutely! 🙂

You can choose between a range of images (using a minimum and maximum value) or include every image in the subject's gallery under EDIT NUMBER OF IMAGES when customizing the product.

The default image count for all digital products is 1 image.

Can I restrict group images from being ordered as a digital download?

Of course!

Select the digital download product you've added to your price sheet to customize the product. Under ALLOWED IMAGE TYPES, you can choose between:

  • Any Image (default)
  • Group Image Only
  • Individual Image Only

What if the customer didn't receive their order?

If they haven't received the link (or need a new one), the likely cause could be, but is not limited to:

  • The customer entered an incorrect email address at checkout
  • The customer's email address is protected by an aggressive third-party spam filter
  • The order has been held and not released (due to Order Fulfillment Settings)
  • The order is waiting on image services (eg. retouching) before being released

In any instance, don't hesitate to start a chat with us and provide the order number for the Product Support Team to resolve the issue.

How much does the ImageQuix digital download delivery service cost?

Each digital download order placed by your customers has a fee of $1 per image at a cap of $10. Take a look at this pricing applied in some different examples:

  • The client orders a digital download of all 30 images in their gallery.
    - The delivery service fee charged is $10.
  • The client orders a digital download for a range of 1 to 5 images in their gallery.
    - The maximum delivery service fee that can be charged is $5.
  • The client orders a digital download of a single image from their gallery.
    - The delivery service fee charged is $1.
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