What happened?

Previewing the gallery as a studio before giving access to your customers is recommend, but sometimes changes made while previewing don't show up.

This is likely caused from "outdated" caches being used instead of new ones.

Sometimes, usually when you're making a lot of changes and have left something your cart, that cache gets in a state that prevents you from seeing your latest changes.

Some of the steps below 👇 are common practice solutions to resolve a majority of site viewing issues that occur locally due to a bad local cache being used.


Hard-refresh the browser window

Operating System

Keyboard Shortcut

Windows

Ctrl + Shift + R

MacOS

⌘ Cmd + Shift + R.

If that didn't work, you might need to clear your browser's local cache using its tools.

How do I clear my browser's local cache?

There are different steps depending on which browser you use. Here are some helpful links for clearing the local cache of popular web browsers:

Web Browser

Article

Chrome

Firefox

Microsoft Edge

Apple Safari

**NOTE: The buttons above lead outside of the IQ/PL Help Center**

Once completed, restart your browser and try accessing the webpage again. If it still persists, use the chat button to send us a message for further assistance! 👉

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