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How do I fix missing images in a job?
How do I fix missing images in a job?

Learn how to tell Blueprint to look for and upload missing images in your Job from your device to our cloud.

Drew Starr avatar
Written by Drew Starr
Updated over a week ago

Table of Contents

What does it mean when my Job has "missing images"?

There are two phases to adding images to Blueprint (and the IQ cloud):

  1. Adding images from a device to a job.

  2. Syncing that data from your local device to our cloud.

The second phase (syncing) is what makes your data available online for clients and available on any computer you use Blueprint.

Sometimes weird things happen, and the data doesn't make it all the way through. The result is usually that Blueprint will know subjects have images, but we don't have the actual image in our cloud to reference - hence this message:

❗Subjects assigned missing images CANNOT access their online gallery❗

How do I tell which images are missing?

You can tell if a Job has missing images because the title will be listed in red:

Jobs that have missing images also have an additional filter option in the Subjects tab. Apply the filter to narrow your view to affected subjects only:

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How do I restore or delete missing images?

After closing the "missing images " message, you can restore or delete the missing images by opening Job's Settings > Job Data > Missing Images:

  • Restore Missing: Blueprint will ask for a folder that contains the images currently missing in a job.

    • Blueprint compares the filenames of the missing images against the images in the selected folder and restores them if there's a match.

    • Affected images sharing a filename with at least 1 other image are skipped.

  • Delete Missing: Blueprint will delete all missing images in the job.

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