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How do I handle refunds with Blueprint?
You can perform full and partial refunds directly in Blueprint if you've integrated a Stripe account and the order was processed with Stripe.
Before you begin:
You'll need the correct permissions on your user account to process refunds
Start a chat with ImageQuix Product Support for orders placed prior to Stripe
Refund orders using Blueprint
Select the order you'd like to refund using the studio Orders table by clicking the checkbox next to the order. Select Refund Order in the drop-down bar:
Fill out all of the requested information to document and process a refund:
You can also cancel unprocessed orders or send the customer a refund notification.
Full refunds credit back the entire order including commission and fees.
Partial refunds credit back proportionately the amount of all commission and fees.
You'll see a message stating the Refund was submitted successfully and the order status will be changed to Archived:
Depending on the financial institutions involved, it may take 3-5 business days for the money to return to the customer's bank account.
What are chargebacks?
A Chargeback is the return of funds to a customer, forcibly initiated by the customer's bank. In addition, a fee is also incurred due to the chargeback initiated by your customer. These fees are not controlled by ImageQuix and are automatically taken by the customer's bank.
Both the returned total order amount and the chargeback fee generated by your customer ($15) are passed on to your ImageQuix account.
What do I do if I received a Chargeback Notification?
Please contact your customer, have them call their bank, and agree to the reversal. ImageQuix has already submitted a Chargeback Reversal Request to your customer's bank/credit card company along with a copy of the order invoice.
Once we receive notification from your customer's bank that charges were accepted and the chargeback was reversed, ImageQuix will credit the order total amount to your account. If they do not agree to the reversal within 15 days, the chargeback deductions stated above will remain on your ImageQuix account.
ImageQuix Refund Policy
Refunds are at the discretion of the photographer and ImageQuix reserves the right to reject a refund request. Dependent upon the reasoning, order refunds may also incur the order processing fees of 2.9% and $0.35 per transaction fee.
Refunds older than 90 days will need to be handled by the studio.