ImageQuix refund policy

Refunds are at the discretion of the photographer and ImageQuix reserves the right to reject a refund request. Dependent upon the reasoning, order refunds may also incur the order processing fees of 2.9% and $0.35 per transaction fee. 

Refunds older than 90 days will need to be processed by the Studio.


How do I submit a refund request?

Using Blueprint + Stripe:

You can perform full and partial refunds directly in Blueprint if you've integrated a Stripe account and the order was processed with Stripe.

PhotoCheckout:

Order refund requests must be sent to refunds@imagequix.com and include:

  • Order number:
  • Customer name:
  • Order total:
  • Amount to refund (if partial):
  • Reason:

What are chargebacks?

A Chargeback is the return of funds to a consumer, forcibly initiated by the consumer’s bank. In addition, a fee is also incurred due to the chargeback initiated by your customer. These fees are not controlled by ImageQuix and are automatically taken by the customer's bank. 

Both the returned total order amount and the chargeback fee generated by your customer ($15) are passed on to your ImageQuix account.

What do I do if I received a Chargeback Notification?

Please contact your customer, have them call their bank, and agree to the reversal. ImageQuix has already submitted a Chargeback Reversal Request to your customer's bank/credit card company along with a copy of the order invoice. 

Once we receive notification from your customer's bank that charges were accepted and the chargeback was reversed, ImageQuix will credit the order total amount to your account. If they do not agree to the reversal within 15 days, the chargeback deductions stated above will remain on your ImageQuix account.

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