📃 Before you begin:
You'll need to have successfully linked a verified Stripe account with Blueprint
You'll need the correct permissions on your user account to process refunds
Orders placed prior to Stripe will still be processed in their respective manner
How do I refund orders in Blueprint? 🤔
Select the order you'd like to refund using the studio Orders table by clicking the checkbox next to the order. Select Refund Order in the drop-down bar:
Fill out all of the requested information (along with any additionals as necessary) to document and process refund. Full refunds credit back the entire order including commission and fees. Partial refunds proportionately credits back the amount of all commission and fees. You can also send email notifications to the customer and the lab:
You'll see a message stating the Refund was submitted successfully and the order status will be changed to Archived:
Depending on the financial institutions involved, it may take 3-5 business days for the money to return to the customer's bank account.
Goodbye, sweet money 😢💸