All Collections
Common FAQs
Flow Hot Folder Issues
Flow Hot Folder Issues
Drew Starr avatar
Written by Drew Starr
Updated over a week ago

Images in the Hot folder, but Flow can’t see them

  • Change the destination in tethering software to point to the hotfolder

  • Change Hotfolder destination to point to tethering software destination

  • Images are raw in the hotfolder (Flow only sees .jpg and png, and take out all other file types)

  • Images are in reverse shot in the hotfolder

  • Close out and reopen Flow

  • Image count may have restarted from the camera

  • Images are not moving from the Hotfolder or back to Subject Record

  • Click on image first then add image

  • High resolution button turned on (turn it off)

  • Save subject record after editing and then add image

  • Hotfolder Missing

  • Reset Capture Screen Layout

  • Go to: C:\ProgramData\Flow\Config and delete the following files ONLY: DefaultDockSettings and DockSettings

  • Don’t see Import button on the Hotfolder window

  • Go to preferences, Capture, then the Metadata tab, and click on the check box to enable the Import button.

Did this answer your question?