• Missing windows in the capture screen

  • Reset Capture Screen Layout

  • Go to: C:\ProgramData\Flow\Config and delete the following files ONLY: DefaultDockSettings and DockSettings

  • Don’t see the Overlay box or when check no overlay appears

  • Hide the taskbar on Windows screen by going to the Taskbar settings and click always hide.

  • There are no overlays in the Overlay folder.

  • Layout Preview window is not showing

  • Reset Capture Screen Layout

  • Hide the taskbar on Windows screen by going to the Taskbar settings and click always hide.

  • Can’t save a subject’s record

  • Missing first name or last name or both

  • Missing required information

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