Skip to main content
All CollectionsFlowCommon FAQs
Flow Capture Screen Issues
Flow Capture Screen Issues
Anthony Iavarone avatar
Written by Anthony Iavarone
Updated over a year ago

Missing windows in the capture screen

  1. Reset Capture Screen Layout

  2. Go to: C:\ProgramData\Flow\Config and delete the following files ONLY: DefaultDockSettings.xml and DockSettings.xml

Don’t see the Overlay box or when check no overlay appears

  1. Hide the taskbar on the Windows screen by going to the Taskbar settings and clicking always hide.

  2. There are no overlays in the Overlay folder.

Layout Preview window is not showing

  1. Reset Capture Screen Layout

  2. Hide the taskbar on the Windows screen by going to the Taskbar settings and clicking always hide.

Can’t save a subject’s record

  1. Missing first name or last name or both

  2. Missing required information

Did this answer your question?