How do I perform a hard refresh on the webpage?

Operating System

Keyboard Shortcut


Ctrl + Shift + R


⌘ Cmd + Shift + R.

If that didn't work, you might need to clear your browser's local cache.

How do I clear my browser's local cache?

Sometimes, usually when you're making a lot of changes, that cache gets in a weird state that prevents you from seeing your latest changes.

There are different steps depending on which browser you use. Here are some helpful links for clearing the local cache of popular web browsers:

Web Browser




Microsoft Edge

Apple Safari

**NOTE: The buttons above lead outside of the IQ/PL Help Center**

Once completed, restart your browser and try accessing the webpage again. If it still persists, use the chat button to send us a message for further assistance! 👉🏻

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